How to be a better problem solver Support work is challenging work with many demands placed on you. While completing the tasks of your shift, clients may share their concerns and problems with you. Sometimes it may be tempting to suggest to your clients a possible...
How to be an active listener As a disability support worker, you’re required to work closely with other human beings. This means there are many opportunities for misunderstandings, confusion and of course feelings! Good communication skills can assist you to...
How to cope with the loss of a client When a resident in one of our community houses passes away, the impact on the other residents and staff is often profound. Our support workers are in a unique position when a client dies in that they are not only grieving...
How to respond to clients in pain Support work is unique and vital interpersonal work. Often you are required to be around people when they are distressed or in emotional or physical pain. It is not unusual to feel powerless in these situations, yet also have a strong...
How to cope with criticism Support work is sensitive and intimate work. This means there are lots of opportunities for differences of opinion, distress and conflict. These situations can cause intense feelings like anger, disappointment or failure. It is important...
