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Caring for someone with incontinence

Supporting a family member or friend with incontinence can be confronting. Unpredictable, financially draining and dramatically adding to your workload, many carers report caring for someone with incontinence is one of the most difficult aspects of their role.You may feel angry, frustrated, lonely, and unable to cope, but it’s vital you look after yourself. Caring for another can cause financial, mental and physical stress, which makes your job so much harder.

But help is available – from respite to financial support there’s a range of services you can call on to make caring for someone with incontinence a little easier.It is not always easy to care for a person with incontinence, but the right advice and support may help make it more manageable.

Where to seek help when caring for someone with incontinence

There may be a number of things that are causing the incontinence or making it worse, so getting professional help is important for ongoing management. The National Continence Helpline is a free and confidential service and is staffed by continence nurse advisors who can provide practical information, a wide range of resources and details of local continence services.

You can reach the helpline by calling 1800 33 00 66 or visit their website here.

Accessing financial assistance for support with continence

There are various funding schemes available for continence products funded by the Australian Government. These schemes have differing eligibility criteria and funding allocations, and it is important to note that the person you care for may be eligible to apply for government funding through several schemes. Australian Government funding schemes are open to all Australian citizens who meet the eligibility criteria.

National Disability Insurance Scheme (NDIS)

The NDIS is a new way of supporting eligible Australians living with a permanent or significant disability. Eligible NDIS participants are able to use their package funding to purchase consumables such as incontinence supplies.

Continence Aids Payment Scheme (CAPS)

CAPS s an Australian Government Scheme to financially assist eligible people who have permanent and severe incontinence to meet some of the costs of incontinence management products. CAPS gives you greater choice and flexibility in how you purchase your products from a supplier of your choice. To access this support, you’ll need to complete a CAPS application form which can be found here. 

Department of Veteran’s Affairs (DVA) – Rehabilitation Appliances Program (RAP) 

The DVA provides a range of incontinence products to eligible veterans and war widows via the Rehabilitation Appliances Program (RAP). Your doctor or health professional will fill out a form requesting the incontinence products then send it to an authorised product supplier on your behalf.

Tena unique Belt Design for easy application and a better fit banner

The new TENA Plastic Free Wet Wipes help carers look after those with incontinence and minimises skin care problems with its 3 in 1 function – Cleansing, moisturising, & protecting the skin, is dermatologically approved, and Skin Health Alliance accredited.

Caring for skin and caring for the world! Now 100% Plastic Free et Wipe, made from 100% viscose, a fiber of natural origin – previously 60% nylon In support of the TENA Protects Program 30 x 20 cm dimensions (same as current – Adult Size Wipe) Basis weight – 50 gsm (vs. 45 gsm current)

Shop with Independence Australia.

State Funding Schemes

Carer payment and allowances

If your capacity to work is limited because you’re caring for someone with a disability, chronic illness or is frail-aged, you can apply for fortnightly Centrelink financial support.

Click here for more details on eligibility and how to apply carer/companion card program.

A collaboration between the government, businesses and the community, the Carer Card Program gives recognition, understanding and support to Victorian carers. It enables you to get a wide range of discounts and benefits.

For more information and to apply online:

    • If you are based in New South Wales click here
    • If you are based in Victoria click here
    • If you are based in Tasmania click here
    • If you are based in South Australia click here
    • If you are based in Western Australia click here

Watch the video below of Phil who gives us 11 of his best tips for a healthier bladder

By Phil Wilkinson
Urology and Continence Nurse