We’re A Social Enterprise.

We support people to regain and retain their independence within an inclusive community. Since beginning our journey in 1957, our services have impacted the lives of thousands of Victorians, and as we’ve evolved into a social enterprise, the stories of the people in our community have become intertwined with our own. While we are driven by a passion born more than sixty years ago, the positive impact on our community has maintained our drive to continue to make a difference.

We’re committed to working collaboratively alongside people with disabilities and older people, their families and carers to plan and provide quality services and products that respond to the person’s individual needs, goals and choices.

We believe everyone should have the opportunity to fully participate in life and the community, regardless of ability. Ensuring that customers have choice and control is paramount in our decision making.

Our aim is to improve the quality of lives and provide access to products, resources and encouragement that allow people to make choices to enhance their well-being and lifestyle, whether it’s in their own home, local community or in our residential facilities. We have outlined our strategy for achieving this over the next three years in our current Strategic Plan.

We have a unique for purpose social enterprise approach that leverages the sale of health care products to support our core charitable purposes. As a result, Independence Australia is the only NDIS provider in Victoria to offer both core supports and consumables to NDIS participants.

To achieve our goals we engage professionals with diverse skillsets and varied backgrounds; view our corporate snapshot to learn more about our team.

As a social enterprise, your purchase matters

Know that when you make a purchase through Independence Australia, your money is enhancing lives. As a for purpose social enterprise, Shop with us to make a difference in your life and the lives of others in the community.

We’re a national business distributing products to hundreds of thousands of customers all over Australia. Funds generated from the sale of our product of personal health and wellbeing products, mobility aids and equipment sales support the delivery of essential programs to help enhance the lives of people living with a disability or other personal need.

We can make your life easy by providing quick delivery of more than 13,000 products directly to your home, anywhere in Australia with a fast turnaround thanks to our network of warehouses in every state.

As Australia’s leading supplier of continence aids, wound care, nutrition, skin care, mobility and daily living aids, we understand the complexities and challenges that our customers can face when finding the right solution for them. To assist in you in making the right choice we have created a library of up to date resources to guide your purchase decision. Customers in Victoria can also visit our large Mobility Aids Australia showroom, located in Springvale. Specialising in mobility aids and electric scooters for over 30 years, we stock over 3,000 products including lift chairs, wheelchairs, walkers, electric beds and much more.
Click here to shop for a good cause.

Our impact

Our services are vital and holistic, including essentials such as Personal Care, Domestic Assistance, Overnight Care, Meal Preparation and Personal Shopping. We offer crucial NDIS support, right through to inclusive events that open up possibilities for our community.

Several major Independence Australia programs receive limited or no government funding, these include our Psychology and Counselling programs such as the newly developed Grief and Loss Program for people with intellectual disabilities living in residential setting and our Peer Mentoring service supporting the needs of young people living with a disability.
It is only from the generous support in the community for our fundraising and social enterprise businesses, which ensure these crucial services are delivered to those who need our support. To learn more about our impact and how we support this, view our most recent annual report.