Travellers Aid
Travelling for people with disability can be challenging. And while the NDIS encourages independence and choice and control, sometimes we just need a little help. That’s where organisations like Travellers Aid come in. But who are Travellers Aid and what sort of services do they offer? Read on to learn more.
Who are Travellers Aid?
Travellers Aid has a long history. In fact, the earliest iteration of the service launched in 1916. But it looked very different back then.
Originally called the Travellers Aid Society of Victoria, the organisation was formed during a time of great social change. Their mission at the time was to offer ‘support and protection to women and girls in Melbourne’.
However, over the decades, they expanded their remit to include migrants, international students and by the 1970s they were offering their services to men. It wasn’t until 1989 that the organisation began to offer disability specific services.
Meanwhile, today they provide a range of services for travellers. From a free buggy service to companion services for those that need just a little extra help travelling around Melbourne and the surrounding areas. They also offer luggage storage and crisis supports.
How can Travellers Aid help you?
But how do they assist people with disability? Travellers Aid offer a range of disability specific services that can help make your travel experience a little smoother.
For example, Travellers Aid Client Support Officers can help with:
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- Connection Assistance
- Mobility Equipment Hire
- Luggage Storage
- Participation Assistance
- Companion Service
- Crisis Travel
- Personal Care
- Backpacker Services
- Station Lounges
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How can you contact Travellers Aid?
Flinders Street Station:
Opening hours:
8:00am to 7:00pm, 7 days a week
Phone: (03) 9068 8187
Email: [email protected]
Southern Cross Station:
Opening hours:
06:30am to 9:30pm, 7 days a week
Phone: (03) 9670 2072
Email: [email protected]
Seymour Station:
Opening hours:
08:30am to 6:30pm, Monday to Friday
Phone: (03) 5793 6210
Email: [email protected]
Ballarat Station:
Opening hours:
7:30am – 3:30pm, Monday to Friday
Phone: 0491 767 177
Email: [email protected]
Travellers can use the V/Line lounge room at the station
Head Office:
Opening hours:
9:00am to 5:00pm, Monday to Friday
Phone: (03) 9654 2600
Fax: (03) 9654 1926
For enquiries please contact our finance & administration support staff on:
Email: [email protected] or [email protected]
Do you know of a service that offers travel assistance to people with disability? Or maybe you have your own story of successful and rewarding travel? We’d love to hear from you! Get in touch at [email protected]
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